Repairs vs. complaints, month by month
Why the lines split
Black: DOT work orders closed
Blue: 311 pothole complaints filed
Mayor transitions are marked at 2014, 2022, and 2026
The pothole-specific 311 feed begins in January 2020
This running total starts in January 2020, where both live series exist
A widening gap means new complaints are arriving faster than work orders are closing
Mean time to resolution after a pothole is reported
Black: citywide weighted average
Mean time to resolution = average days from report date to close date
Yellow dashed line: 2-day benchmark
Tap borough chips to isolate a line
Which boroughs are getting proportionate repairs?
Above 1.0: more closed work orders than complaints in the window
Below 1.0: the city is falling behind incoming demand
Where recent pothole complaints are landing
Open complaints
Closed complaints
Current mayor term, mapped from 311 points with latitude and longitude
Which locations keep coming back?
When potholes surge, and what the weather looks like
Darker blue means more pothole-specific 311 complaints
FT = freeze-thaw days in the month
Snow = monthly snowfall
Adams vs. Mamdani, same opening-month window
Baseline window
Eric Adams
Current opening window